Returns and Shipping
RETURNS + SHIPPING
MARIA DORA PROVIDES USPS SHIPPING OPTIONS. PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED. ORDERS ARE SHIPPED OUT ON TUESDAYS + THURSDAYS EVERY WEEK.
PLEASE NOTE THAT MARIA DORA IS NOT RESPONSIBLE FOR ANY CROSS-BORDER DUTIES THAT MAY OCCUR.
ALL RATES ARE FLAT, ACCORDING TO DESTINATION.
ALL SHIPPING EMISSIONS ARE OFFSET BY CONTRIBUTIONS TO THE JARI PARÁ CONSERVATION PROJECT, VIA PACHAMA.
DOMESTIC SHIPPING IS $10, AND SHOULD ARRIVE IN 3 TO 5 BUSINESS DAYS FROM RECEIPT OF TRACKING.
INTERNATIONAL SHIPPING IS $25, AND SHOULD ARRIVE IN 6 TO 14 BUSINESS DAYS FROM RECEIPT OF TRACKING.
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IN RESPONSE TO THE CURRENT PANDEMIC:
WE FULFILL EXCHANGES ON A CASE TO CASE BASIS, BUT DO NOT PROCESS ANY RETURNS. ALL EXCHANGE REQUESTS MUST BE MADE WITHIN 7 DAYS FROM DATE OF DELIVERY RECEIPT. IF THE REQUESTED EXCHANGE SIZE IS NOT AVAILABLE, WE ARE HAPPY TO ISSUE A REFUND OR STORE CREDIT.
ITEMS PURCHASED ON PROMOTION OR SALE ARE FINAL SALE.
AS A SMALL TEAM WORKING CAUTIOUSLY AND FULFILLING YOUR ORDERS IN ACCORDANCE WITH CDC GUIDELINES, WE ARE AWARE THE CURRENT RETURN/EXCHANGE POLICY IS STRICT. WE HAVE LIMITED INVENTORY AND WANT TO FULFILL AS MANY ORDERS AS POSSIBLE, SO WE GREATLY APPRECIATE YOUR UNDERSTANDING DURING THESE UNPRECEDENTED TIMES.
PLEASE EMAIL STUDIO@MARIADORA.COM FOR ANY SPECIAL OR IMMEDIATE REQUESTS. WE ARE ALWAYS HAPPY TO HELP WITH ANY SIZING OR COLOR QUESTIONS.